Frequently Asked Questions

Please read our FAQ before sending us a message.

What happens if I purchase an item on backorder?

If an item is on backorder, please expect a reasonable delay. Orders are filled as soon as we receive the backordered items from our suppliers. In most cases the waiting time is from 2 to 4 weeks. The moment your backordered item becomes available, we will ship your order within 2 business days.

Don’t feel like waiting any longer? You can contact us and remove the backordered item from your order for a full refund. This will not affect any other in-stock items on your order; those items will ship immediately.

How do I claim a manufacturer's warranty?

The majority of our product manufacturers offer a warranty. Information on manufacture warranty will typically be found listed on our website alongside a product’s features and specifications.

If your product is defective, please contact our team via the online contact form, email, or give us a call at 647-479-2909 (M – F 9AM – 5PM EST). We can determine if your item is covered under the manufacturer’s warranty and get a refund or exchange arranged for you within 14 days of purchase.
Post 14 days of having received the product, we will direct you to contact the manufacturer for any warranty related questions or claims.

Do you ship internationally?

We offer domestic shipping in Canada, international shipping to the United States via Canada Post, UPS Standard, DHL Express, As of May 2017, we sell and ship with DHL Express to many countries Worldwide . Please check our shipping policy for details about delivery destinations and exceptions.

The product I ordered didn't work out. How do I return an item?

We offer hassle-free returns within 14 days of having received the item, provided that it remains in new condition with the original packaging and tags.

How secure is shopping in your Online Shop? Is my data protected?

Adventure Pro Zone is compliant with the Payment Card Industry Data Security Standards. Your payment transaction occurs in a real time via an encrypted communication online session. We do not store your payment card information in our system.

If I return an item, will I be charged a restocking fee?

Restocking fees are applied depending on whether or not your order was qualified for free shipping. If you would like to return an item that was part of an order shipped to you for free, we charge a 15% restocking fee. We do not charge restocking fees on retail orders with paid shipping.

Do I receive an invoice for my order?

Absolutely.  When a new order is placed, you will receive order confirmation via e-mail. Once the order is completed, you will receive an e-mail with an attached receipt in PDF format. If you have an account registered with us or performed a check-out as a Facebook logged in user, you may retrieve your order history and download your past invoices directly from our website at your convenience.

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Contact Information

Phone: 1-647-479-2909   Mon – Fri 9AM – 5PM EST

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